If your package has not left our warehouse, we will be able to change your order for you.
If your order has already left our warehouse, we cannot make any changes. You will need to place another order with the correct item(s). Please order carefully.
If you have ordered incorrectly, or you decide that you do not want your items, refuse the package at the time of delivery and have it marked Return to Sender (RTS). See below for further details on refused packages.
Order Returned or Refused
If an order is returned to us (due to an incorrect address, or you refused it, or the post office was unable to deliver), you will be refunded or credited once the package has been returned to us.
Please note that in this case, all shipping costs are non-refundable.
Wrong Item Received/Item Missing
If you received the wrong item or an item is missing from your order, please contact us within 48 hours from date of order received.
Order Lost, Stolen, or Late
Unfortunately, we cannot accept responsibility for a package that has been lost or stolen, unless you have purchased our optional shipping insurance.
If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.
If your order is late, please contact the courier directly. See our Shipping & Delivery for further details.